CANCELLATION BEFORE SHIPMENT

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at cs@multransglobal.com.

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours of your order submission for cancellation before the goods shipment.

RETURN POLICY

The following are the policies to be eligible for return requests after shipment/receipt of goods:

You are responsible for the cost and risk of returning the goods to us. You should send it to the following address:
MULTRANS GLOBAL SDN. BHD.
+60 10-226 7180
UNIT CT-07-15, JALAN SS 15/4G,
SUBANG SQUARE, 47500 SUBANG JAYA,
SELANGOR DARUL EHSAN, MALAYSIA.

Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.

Only items that have been purchased directly from MULTRANS GLOBAL SDN. BHD. can be eligible for a return.

Goods are not eligible for a return if the following are applied:

Incorrect:

The item is not the item you ordered. The wrong size or the type is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:

The items are found to be damaged upon receipt. Items have been tampered with/refurbished or modified. Customers will be responsible for all shipping charges for returning the goods. Returns are applicable only for a complete MULTRANS GLOBAL SDN. BHD. product.

Returned items must meet the following requirements:

• The item must be shipped back to us within 7 working days of receipt. (as proved by the postal or courier receipt).
• You have proof of purchase (order invoice number and receipt).
• Item must be in new condition and returned in its original packaging. All packaging must be unused, unmarked and not defaced in any manner.
• Items must be returned in the original box (or with, at least, suitable packaging) to protect the product from damage during return delivery.

Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.

We reserve the right to reject any cancellation, or refund that is deemed unfit or unreasonable.

REFUND POLICY

Your full refund will be issued once we have received and examined the returned goods at our return centre. Once the returned goods fulfil our return policy, a full refund will be initiated. The method of refund will be processed depending on your original payment method:

• For Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
• For Credit Card refund services, refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank about the duration of the credit refunds.

SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

Please provide the correct addresses and reachable phone numbers when completing your order. We do not ship to P.O Boxes (Post-Office Boxes) and only to valid legitimate shipping addresses.

We will not be liable in the event an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for an associated shipping charge which will be disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any requests for a change of shipping address, please email us at cs@multransglobal.com within 12 hours of your order submission.

If the request for a change in shipping address is made after 24 hours of order confirmation, customers will be responsible for any associated shipping charges.

Shipping Time

It typically takes 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am-5:00 pm on weekdays only.

Tracking Number

Once goods leave our warehouse and are picked up by our shipping partner, the tracking ID for the package will be communicated to you via email and updated on your member’s account.